About The Role

We're looking for a confident and customer-focused Customer Engagement Advisor to join our team at Wren. You'll contact customers who have requested a kitchen or bedroom brochure, building positive relationships, understanding their plans and encouraging them to book a free, no-obligation home measure. Through friendly, helpful conversations, you'll highlight the benefits of measuring early in their project and help customers take the next step in their journey, without the need for hard selling.

What Wren offer:

Life Assurance after 2 years' service
Access to Benenden health and discount platform after 1 years of continuous service
Personalised progression plan with clear career opportunities
Individual training budget for personal development
EE discount
Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
Eye Care Vouchers
Refer a Friend Scheme
Free onsite gym

Main Responsibilities:

Promptly contact customers who have requested a kitchen or bedroom brochure.
Build rapport and understand customers' plans, priorities and timescales.
Explain the benefits of a free, no-obligation home measure and how it supports early project planning.
Use examples to help customers understand the value of the home measure.
Handle questions and hesitation confidently, without applying unnecessary pressure.
Book quality home measure appointments and explain what customers can expect.
Accurately record customer information and manage follow-up activity.
Work towards customer engagement, appointment conversion and service quality targets.

You must comply with all Health & Safety policies, procedures, and responsibilities outlined within the Integrated Management System

About You

Excellent telephone manner with a warm, professional and engaging approach.
Strong listening, communication and relationship-building skills.
High emotional intelligence, with the ability to adapt conversations to different customers.
Tenacity and resilience, confidently following up and handling hesitation.
Self-motivated, target-driven and enthusiastic about achieving results.
A genuine passion for delivering excellent customer service.
Able to influence customers without being pushy, using good judgement and sensitivity.
Positive attitude, attention to detail and willingness to learn.

Experience in telesales, appointment setting or customer engagement is essential. We're looking for the right attitude, personality and commitment to making every conversation count.

About The Company

At Wren we're passionate about all things kitchens, and now bedrooms too! We are the largest kitchen retailer in the UK. a business that simply doesn’t stand still!

As well as world class training on our products, systems and sales processes, you’ll enjoy working in an industry-leading work place for a business that’s twice been voted the UK’s Number 1 Place to Work on Indeed. That’s on top of amazing benefits including uncapped commission and exceptional opportunities to progress your career across our company.

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